Assistant Program Manager

Role Overview

We are hiring an Assistant Program Manager to drive execution across customer & dealer training, issue resolution, cross-functional coordination, supply chain tracking, and data-driven program management.

This is a hands-on role requiring strong ownership, structured thinking, and comfort working across ground operations and leadership stakeholders.

Key Responsibilities

1. Customer & Dealer Training

- Plan and conduct onboarding & refresher training (virtual/on-ground)

- Develop SOPs, user manuals, and training materials

- Track training coverage and effectiveness

- Reduce repeat operational errors through structured training

2. Issue Resolution & Escalations

- Act as SPOC for program-related customer/dealer issues

- Drive root cause analysis across Tech, Ops, SCM, Finance

- Maintain issue tracker and ensure closure within TAT

- Escalate risks with context and mitigation plan

3. Cross-Functional Team (CFT) Coordination

- Align Operations, Tech, SCM, Finance, and Sales teams

- Track milestones, dependencies, and execution timelines

- Conduct weekly reviews and publish structured updates

- Proactively identify and manage risks

4. Supply Chain (SCM) Coordination

- Track demand vs supply planning

- Monitor inventory and deployment timelines

- Identify bottlenecks in dispatch/installation

- Support billing reconciliation and fulfillment tracking

5 Success Metrics

- Improved training effectiveness & reduced repeat issues

- Faster issue resolution TAT

- On-time program milestone delivery

- Improved inventory availability & deployment timelines

- Accurate, insight-driven reporting

Required Skills

- 25 years in Program Management / Operations / SCM / Mobility / Startup

- Strong Excel skills (Pivot, Lookups, Dashboards, Data Cleaning)

- Exposure to BI tools (Power BI preferred)

- Strong stakeholder management & communication

- High ownership and bias for action