Assistant Manager Cross Border Engagements (CBE) Employee Experience Support
The US Global (USG) Global Mobility organization (Deloitte LLP) is responsible for the global mobility strategic and operational support to the US Firms leaders and businesses, including end-to-end advisory support for all US and US India deployment types (US / US India inbound and outbound assignments and cross-border engagement deployments).
US Global Mobility leadership is seeking a USI-based resource to support employee experience for US and USI cross-border engagement travelers by ensuring a seamless execution of mobility processes and issue resolution.
Reports to: USI CBE Employee Experience Support Lead, Executive Manager
Description of Responsibilities
Examples of specific responsibilities include but are not limited to:
Support execution and delivery of high-quality end-to-end activities to support Business and Engagement Travelers from US and USI to other Member Firms to ensure exceptional employee experience support before, during and after deployment
Manage and accurately track individuals in the mobility SalesForce system. This involves monthly review, validation and system updates of the start and end dates for all active cases
Advise engagement leaders on critical global mobilty processes and strategies
Facilitate pre-departure orientation session to Engagement Travelers and share important reminders
Perform check-ins with Engagement Travelers and communicate and / or coordinate important logistics requiring action upon arrival into new country
Coordinate process to manage any life status changes for Engagement Travelers during the cross border engagement, including hand-off to key stakeholders Identify and escalate complex issues (e.g., tax, immigration, personal) that arise to USI CBE Employee Experience Support Lead, as required
Identify opportunities to improve the CBE Employee Experience Support teams approach, processes, and tools and share with USI CBE Employee Experience Support Lead
Support US/USI Business advisors on new client engagements by providing reports on historical data
Coordinate with team on engagement tracking in SFDC
Coordinate and track Certificate of Coverage, Insurance enrollments/terminations and Firm to Firm agreements.
Coordinate with Member Firms and USI immigration for compensation input / clarifications (minimum wage requirements) to document prevailing wage and calculate Deputation Allowance (DA)
On a monthly basis, reconcile final payout file with Payroll team
Responsible for various compliance reporting activities
Desired Skill Set:
Attention to detail, organized and a quick learner
Ability to work in high volume environment
Ability to speak and write quality English and communicate effectively with all levels of Deloitte employees
Appreciate the criticality of the mobility activities and the impact to the business
Service conscious and extremely responsive and responsible
Mastery of MS Excel and or other database program. Excellent MS Office Skills (i.e., Word, PowerPoint)
- Collaborative workstyle; ability to interact with professionals of all levels across Global Mobility and related enabling areas teams
- Global Mobility experience preferred
- years of related experience.
- Preferred location is Deloitte Hyderabad Office; 11am-8pm IST shift