Assistant Manager – P&C Insurance

Process and people leader with direct independent client relation and client handling

Leadership experience of managing a team size of 40-60+, ability to work in an environment of multiple priorities and conflicting deadlines

Manage FTEs, SME, Management Trainee, Assistant Manager levels based on budget requirements & directions provided by Leadership team

Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management

Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency

Good knowledge of P&C Insurance Claims, with team leading and client handling experience

Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders

Leading weekly/monthly/quarterly discussions on operations with international client stakeholders

Ability to function effectively in a team environment exercising good judgment

Provide quality control for all types of policies and endorsements generated by the business unit.

Ensure that turnaround time and quality of documents meets Company service standards