An WFM provides their respective team with high quality reliable data to
support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, Need to take care Short term Forecasting, Scheduling and Capacity Planning for the process.
Roles & Responsibilities:
Individual Contributor role
Utilization optimization opportunity identification
Understanding the customer requirements
Providing the solution to meet the customer requirements
Customer Relationship
End to End WFM Support
Ability to work on all planners and other analytics key deliverables
Analysis of reports including process dashboards & initiate appropriate action plans.
Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas.
Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling
Able to work on MS-Office –Excel, Word & P.Pt
Excellent verbal & written communication & presentation skills
Good Interpersonal & people management skills with problem solving approach
Should be able to independly handle client communiations, 3 Years of Experiance in Forecasting/Capacity Planning/RFP
Aware about COPC Certifications
Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified
Demonstrate Customer Service Skills,