ASSISTANT MANAGER
VJ People First
2 - 10 years
Pune
Posted: 4/22/2025
Job Description
Position Summary :Build long-term client relationships and address needs proactively.
Key Responsibilities
Customer Interaction: Greet clients, provide tours, resolve inquiries.
Relationship Building: Foster long-term client relationships; conduct follow-ups.
Sales Support: Assist with client documentation and lead conversion.
Feedback Management: Collect and utilize client feedback for improvements.
Event Coordination: Organize client events, manage appointments.
Complaint Resolution: Handle and escalate complaints as needed.
Reporting: Maintain accurate client records and generate service reports.
Communication: Strong verbal and written skills.
Customer-Centricity: Friendly, professional approach to customer service.
Problem-Solving: Effective complaint handling and resolution.
CRM Proficiency: MS Office
Industry Knowledge: Basic understanding of real estate.
Experience: Min 2 years in client relations.
Personal Attributes
Professional demeanor.
Empathy and patience.
Self-motivated and independent.
Flexible schedule and availability.
High customer satisfaction score.
Strong client retention and referral rate.
Quick complaint resolution.
Effective lead conversion support.
Efficient appointment management.
About Company
VJ People First is a recruitment firm offering talent acquisition and staffing services. It supports hiring for IT, finance, and consulting sectors across various levels. The firm focuses on candidate quality and fast turnaround times.
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