🔔 FCM Loaded

Assistant Manager - Transactional Quality - Vizag

WNS

5 - 10 years

Patna

Posted: 20/12/2025

Getting a referral is 5x more effective than applying directly

Job Description

Job Description


Skills set required - Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills.

Concern for accuracy and improvement orientation, Process Knowledge, Basic excel knowledge, ready to work in extending hours, ready to work in evening and night shifts.

Ability to handle stress, Good command over English.

Good Knowledge of MS Excel & Power BI Person specification/Competency/JD - Conduct process documentation as per ISO standards, conduct and review sampling strategy in the process. Conduct root cause analysis for process improvements, conduct MSA as per schedule, Drive and conduct process compliance, Drive and conduct audits, conduct baseline study and define the realistic target for the process and identify the CTQs and deploy the audit process, Drive brainwave in the process, drive open forums/best practice sharing sessions, Provided timely reports.

perform the compliance check and highlight the risk to internal stakeholders.

Provide evidence of defects and directions for corrective action and avoidance of future errors if performance less than required target.

This corrective action will do based on sample check performance.

YB six sigma improvement project to be certified, successfully completed WB DMAIC training and YB test within 12 months of role.

Successfully complete ISO training.

Working on the product and helping the team members to achieve deadlines.

Provided timely reports, provide the daily update to all team members, updates and system entries as required by internal and external management.

Understand and abide by the importance of discipline, punctuality and protocol.


General Knowledge and Experience:

Strong workforce Management background

Human Resource background Character Attributes:

Must be able to determine problems and recommend analysis and solutions; must be able to seek out better methods for team to operate

Process test Yes

Aptitude/ Soft Skill Test Aptitude

HR Interview Yes

Quality Interview 1 Yes

Quality Interview 2 Yes


Qualifications


Qualification: Graduation

Experience - 2 to 3 yrs in TQ quality

Skills set required - Hold has strong deposition to learn, Strong analytical skills, Creative problems solving skills.

Concern for accuracy and improvement orientation, Process Knowledge, Basic excel knowledge, ready to work in extending hours, ready to work in evening and night shifts.

Ability to handle stress, Good command over English.

Good Knowledge of MS Excel & Power BI

Services you might be interested in

Improve Your Resume Today

Boost your chances with professional resume services!

Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.