Assistant Manager -Training And Quality (International Voice)

Role Overview

We are looking for a dynamic and performance-driven Assistant Manager Training & Quality . This role will be responsible for elevating team capability through structured training, continuous coaching, and robust quality governance.

The ideal candidate is passionate about developing people, driving sales excellence, and ensuring consistent performance standards across the team.

Key Responsibilities

1. Training & Capability Development

Design and deliver onboarding training programs for new joiners

Conduct ongoing refresher training sessions (product, pitch, objection handling, CRM usage)

Develop sales playbooks, call scripts, and learning modules

Identify skill gaps and create structured improvement plans

Run mock calls, role-plays, and skill assessments

2. Quality Assurance & Governance

Monitor and evaluate sales calls and outreach activities

Maintain quality scorecards and ensure adherence to defined KPIs

Provide structured feedback to improve call effectiveness and conversion

Ensure compliance with process guidelines and communication standards

Publish weekly/monthly quality performance reports

3. Performance Improvement

Partner with Sales Managers to drive productivity enhancement

Track conversion metrics and identify performance trends

Implement corrective action plans for underperforming team members

Standardize best practices across the team

4. Process Optimization

Recommend improvements in scripts, messaging, and outreach strategy

Ensure CRM hygiene and reporting discipline

Support new campaign launches with training and readiness sessions

Qualifications & Experience

36 years of experience

Minimum 12 years in a Training, Quality

Strong understanding of sales metrics (conversion rate, pipeline, revenue contribution)

Experience in call auditing and quality frameworks

Excellent communication, coaching, and presentation skills

Strong analytical mindset with reporting capabilities

Key Competencies

Coaching and Mentorship

Data-driven decision making

Sales process orientation

Attention to detail

Strong interpersonal skills

High ownership and accountability

Success Metrics

Improvement in team conversion rates

Reduction in quality deviations

Faster ramp-up time for new hires

Increased pipeline productivity