assistant manager trainer
Genpact
5 - 10 years
Jodhpur
Posted: 9/3/2024
Job Description
Responsibilities
• Readiness of new hire class – logistics, documentation
• Timely & effective pre- process & process trainings (internal or client led)
• Build daily/weekly dashboards on new hire training progress
• Feedback & mentorship of new hires
• Ensure 100% adherence to new hire learning paths
• Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
• Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
• Build action plan for people missing SLAs during training and post training completion
• Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
• Lead all the Quality and Improvement in execution projects
• Be a consultant to the business and advice operational improvement ideas
• Plan and organize employee domain and development programs and as per the training need identification
• Align with the employee development initiatives run at the organization level
• Upskill employees on business domain based on training and development needs assessment
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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