assistant manager trainer
Genpact
5 - 10 years
Jodhpur
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Readiness of new hire class – logistics, documentation
• Timely & effective pre- process & process trainings (internal or client led)
• Build daily/weekly dashboards on new hire training progress
• Feedback & mentorship of new hires
• Ensure 100% adherence to new hire learning paths
• Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
• Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
• Build action plan for people missing SLAs during training and post training completion
• Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
• Lead all the Quality and Improvement in execution projects
• Be a consultant to the business and advice operational improvement ideas
• Plan and organize employee domain and development programs and as per the training need identification
• Align with the employee development initiatives run at the organization level
• Upskill employees on business domain based on training and development needs assessment
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
Services you might be interested in
File Your ITR Now
Don’t wait for the deadline to stress you out!
Smart, fast, and reliable ITR filing for 2024-25. Submit your details today.