Assistant Manager - Tele Sales|| Noida
1mg
5 - 10 years
Noida
Posted: 4/22/2025
Job Description
Designation: Assistant Manager
Role: Inhouse-Tele sales
Department: Customer Experience
Location: Noida
About Tata 1mg
Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities– And we’re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.
Know more about us: https://www.1mg.com/aboutUs
Brief about the Team
Inside Sales is part of the customer experience team of Tata 1mg working on closely working with our existing and potential customers to market our products and services ensuring a great customer experience. The Inside Sales Executive will play a key role in driving revenue growth by establishing relationships with new customers and closing sales.
What will you do
- Dialer Management (Outbound & Inbound Campaigns)
- Manage and optimize daily operations of the dialer system (e.g., Ozonetel, Ameyo).
- Set up new campaigns including calling lists, retry logic, time bands, and call pacing strategies.
- Monitor real-time performance: dialer health, call connectivity, agent status, and campaign progress.
- Coordinate with tech vendors to troubleshoot and resolve dialer-related issues promptly.
- Ensure compliance with regulatory standards (DND, consent management, data privacy) in all dialer activities.
- Minimize idle time and enhance agent utilization and contactability through continuous tuning of dialer logic.
- 📊 MIS & Reporting
- Design and manage real-time dashboards and performance reports across key metrics:
- Call volumes, Connect %, Conversion %, AHT, Dialed %, Occupancy, Wrap time, etc.
- Automate daily, weekly, and monthly reports for stakeholders using tools like Excel, SQL, Google Sheets, Power BI/Tableau.
- Analyze trends to identify process bottlenecks, agent performance gaps, and campaign opportunities.
- Support business reviews with detailed data insights and root cause analysis.
- 👥 Operational Efficiency & Forecasting
- Collaborate with Workforce Management (WFM) to forecast call volumes and align agent staffing accordingly.
- Track lead life cycle, disposition analysis, and optimize lead-to-sale conversion rates.
- Monitor SLA adherence across campaigns and help maintain target productivity benchmarks.
- 🚀 Process Improvement & Governance
- Conduct regular performance audits of campaigns and share recommendations for improvement.
- Identify automation opportunities across dialer operations and MIS reporting.
- Ensure data accuracy, consistency, and governance in reporting systems.
- Train team members on standard operating procedures, reporting formats, and dialer configurations.
What we are looking for
- Expertise in dialer platforms (Ozonetel, Ameyo, etc.)
- Strong command of Excel, SQL, Google Sheets, Power BI/Tableau
- Analytical thinking with a data-driven decision-making approach
- Knowledge of CRM systems and contact center tools
- Strong coordination and communication with cross-functional teams
Why Join Us?
Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the customer experience team will provide a great opportunity to scale up a business to great heights by leveraging the existing capabilities of Tata 1mg.
Disclaimer
Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made
without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly,
on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal
status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements,
competence and merit.
About Company
1mg is an online healthcare platform offering services like e-pharmacy, lab diagnostics, and online doctor consultations. Now a part of Tata Digital, it aims to make healthcare affordable and accessible across India. It also provides reliable health content and medicine information.
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