Assistant Manager, Technical

What this job involves: 

• overseeing and managing the comprehensive maintenance and operational activities of the facility. Ensures the optimal functioning of all building systems, coordinates with various stakeholders, and maintains high standards of safety, efficiency, and compliance. 

• Systems Maintenance and Repair: 

• Perform regular maintenance, monitoring, and repairs on various facility systems including: 

• Mechanical systems 

• Plumbing systems 

• Structural elements 

• Furniture 

• Fire and Life Safety systems 

• Control systems 

• Ensure all systems meet applicable standards and operate at peak efficiency 

• Clean, inspect, calibrate, and replace parts as necessary, particularly for HVAC systems and associated equipment 

• Conduct daily site rounds with the M& E team to verify safe operation of critical assets and equipment 

• Preventive Maintenance Management: 

• Plan and schedule all preventive maintenance activities, both in-house and for OEM, according to the 52-week PPM calendar 

• Maintain responsibility for facility services, preventive maintenance, and general maintenance 

• Ensure technical proficiency in all maintenance activities 

• Vendor and Contractor Management: 

• Schedule, coordinate, and review work performed by outside contractors and vendors 

• Evaluate vendors and suppliers regularly for quality and performance 

• Coordinate with contractors, vendors, and internal stakeholders to ensure timely project delivery 

• Liaise with builders regarding equipment maintenance for smooth operations 

• Inventory and Purchasing: 

• Manage purchasing and inventory control for maintenance supplies and equipment 

• Verify the accuracy of deliveries, including count, pricing, and item descriptions 

• Perform periodic checks of tool and instrument inventory 

• Conduct store inventory audits 

• Track AMC (Annual Maintenance Contract) of equipment and manage renewals 

• Performance Monitoring and Reporting: 

• Meet or exceed site Key Performance Indicators (KPIs) 

• Monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions 

• Review monthly client service request summaries to pinpoint and correct recurrent operational problems 

• Monitor the quality and pricing of maintenance work performed (Repair & Maintenance, AMC activities) 

• Record equipment readings and make necessary adjustments to ensure proper operation 

• Safety and Compliance: 

• Comply with department policies for safe storage, usage, and disposal of hazardous materials like scrap 

• Maintain a clean and safe workplace 

• Coordinate with Energy Audit, HSSE Audit, and Quarterly Risk Audit teams, and address closure points as per audit findings 

• SURF Ticket Management: 

• Monitor and resolve SURF tickets in a timely manner 

• Regularly check tickets to prevent SLA breaches 

• Raise monthly PPM in SURF as proactive tickets 

• Address both proactive and reactive tickets appropriately 

• Route reactive tickets to the concerned team for further action 

• Prioritize ticket resolution based on urgency 

• Update or close tickets in the SURF tool once resolved 

• Ensure proactive tickets are addressed within specified timelines 

• Maintain tickets in "Hold" status until issues are resolved 

• Staff Management and Training: 

• Monitor staff deployment and coordinate with vendors to meet site-specific requirements 

• Validate vendor staff attendance 

• Conduct regular shift-wise staff briefings 

• Deploy staff floor-wise according to planned deployment 

• Escalate staff absences or shortages to respective vendors for action 

• Coordinate on-the-job training for new joiners with respective service providers 

• Organize team engagement activities, including Rewards & Recognition events 

• Special Projects and Maintenance Activities: 

• Manage periodic scrap disposal in accordance with policy guidelines 

• Conduct bi-annual lux level checks across all workstations and cabins 

• Perform bi-annual store audits for all M&E stores 

• Coordinate and maintain Indoor Sports equipment 

• Identify and address snags, coordinating with vendors for quotations and closure 

• Address rodent entry points and pest control issues as per Pest Control Audit findings 

• Utility Management: 

• Validate utility readings (electricity, diesel generator, BTU, water consumption) against builder's readings on a monthly basis 

• Documentation and Reporting: 

• Maintain accurate records of all maintenance activities, inventory, and staff deployments 

• Prepare and submit regular reports on KPIs, SLAs, and other relevant metrics 

• Document and report any safety incidents or compliance issues 

Sound like you? To apply you need to have: 

• Mastery in the field 

• You should have earned a diploma or degree in engineering, ideally, electrical engineering or mechanical engineering.  

• Having three to seven years of experience in facilities management will also prove indispensable.  

• We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.