Assistant Manager ,TCS - NMIPL
NISSAN
4 - 5 years
Chennai
Posted: 25/02/2026
Job Description
Job Description
- Second level overseas Market support (line tickets) and Warranty Support Platform Mailbox response within targeted time.
- Dealer Query & claim analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) .
- Query & claim validation: approved / returned / rejected within shortest time.
- Claims on Paint & Corrosion queries assessed within targeted time.
- High-cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
- Regular reports to be issued before agreed deadline
- Warranty claims allocation to responsible manufacturer/supplier
- New Model Operation Codes Validation & Setup in system.
- Reporting to local and regional level.
Educational Qualification and experience:
- Diploma / BE - Mechanical, Automobile, or equivalent with 4-5 years of experience
- Min 3+ years of experience in Warranty Operations with good understanding on dealer warranty process.
- Sound experience on data analytics, solution generation and prepare management presentation.
- Must have advanced level skill on Microsoft office - Excel (including Pivot Tables and Macros)
Competencies
- Customer-oriented
- Strong analysis skills
- Detail and action-oriented
- Self- management
- Good logical thinking.
- Good Communication skill with overseas dealers.
- Able to work under pressure and a sense of urgency
About Company
Nissan Motor Corporation, commonly known as Nissan, is a global automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan produces a wide range of vehicles, including cars, trucks, and electric vehicles (EVs). The company is recognized for its innovative technologies, such as the Nissan LEAF, one of the world’s best-selling electric cars. Nissan operates under the Nissan, Infiniti, and Datsun brands and is part of the Renault-Nissan-Mitsubishi Alliance, a leading global automotive partnership. It focuses on delivering high-quality, fuel-efficient, and advanced vehicles to customers worldwide.
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