Assistant Manager Supply Chain

Company Profile

About the Company :

HOLISTIQUE Beauty is home to some of the worlds most loved skincare brands, including The Face Shop India. We are on a mission to make global skincare rituals accessible and exciting for Indian consumers. With our deep-rooted belief in beauty that cares, we bring science-backed, nature-inspired products to every skincare enthusiast.

Key Responsibilities :

Returns & Reverse Logistics Management

• Manage RTO (Return to Origin) and RTV (Return to Vendor) operations across e-commerce and quick-commerce channels.
• Ensure timely system closures for all returns in coordination with warehouse teams.
• Monitor and control TAT adherence for return receipt, inspection, and closure.

Logistics & Partner Coordination

• Coordinate with Logistics Service Providers (LSPs) for return pickups, transit tracking, and issue resolution.
• Follow up on lost-in-transit, delayed, or mismatched shipments with courier partners.

Channel-Level Reconciliation

• Perform channel-wise GRN tracking for platforms such as Amazon, Flipkart, Nykaa, Blinkit, and other quick-commerce and e-commerce channels.
• Reconcile physical receipts vs system entries and highlight gaps proactively.

Discrepancy & Claim Management

• Handle return discrepancies including quantity mismatch, damaged goods, and non-receipts.
• Manage claims for lost or damaged shipments with logistics partners.
• Coordinate with the insurance team for claim documentation, follow-ups, and settlement closure.

MIS & Reporting

• Prepare and publish daily / weekly / monthly MIS reports covering returns, claims, discrepancies, and TAT performance.
• Share actionable insights with management to improve process efficiency and cost control.

Qualification & Experience

• Graduate in Supply Chain / Operations / Business or related field.
• 4+ years of relevant experience.

What We Offer:

• Competitive Salary: Attractive compensation package commensurate with experience.
• Work-Life Balance: Flexible work arrangements and generous paid time off.
• Culture: A dynamic and inclusive work environment that values diversity and encourages innovation.

Website : www.thefaceshop.in

Location : Worli Mumbai