Assistant Manager - Provisioning & Configuration

Role: Assistant Manager
Sub Band: B3-1
Location: Chennai
Shift: UK timings

Key Responsibilities
Candidate should have 7-9+ years of experience Service Delivery
Experience in coordinating with Customer, Suppliers and other stakeholders
MIS reports handling experience
Sound knowledge and Experience in fixed line Broad & Porting
Knowledge on end-to-end order management and delivery management
Candidate should have experience in people management
Candidate should have experience in handling international customer
Proactive skills required to manage various situations
Understanding of scheduling and manage site visits
Experience in supervising team members work and providing support on queries.
KPI management such as SLA
Experience in preparing Local work instructions and suggesting improvement ideas
Periodic update to customers is key activity/responsibility
Constantly monitor and report on project progress and status to all stakeholders
Conflict management
Strong Verbal and written communication skills
A good team player & good Customer experience /satisfaction
Knowledge of Salesforce, MS-Applications, BMC Remedy