Assistant Manager – P&C Insurance Broker Support Team

Genpact

5 - 10 years

Madurai

Posted: 21/05/2025

Job Description

Responsibilities

Lead a team size of ~15 to 25 people, inspire and motivate the team to achieve their goals.
Oversee daily operations and ensure efficient workflow management.
Provide guidance and support to team members for their professional development.
Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.

Minimum Qualifications

Graduate in any stream
Relevant and meaningful years of experience of working in US P&C insurance lifecycle pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.
Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
Proficient in English language- both written (Email writing) and verbal
A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualifications

An Insurance Certification would be an edge
Ability to think long-term strategically and operationally
High customer service orientation.
Excellent written and verbal communication
Excellent statistical knowledge
Highly motivated and achievement oriented
Any Project or GB certification in previous experience would be an edge

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.