Assistant Manager – P&C Claims

Genpact

5 - 10 years

Noida

Posted: 06/06/2025

Job Description

Responsibilities

:
Process and people leader with direct independent client relation and client handling
Leadership experience of managing a team size of 15-25+, ability to work in an environment of multiple priorities and conflicting deadlines
Manage FTEs, SME levels based on budget requirements & directions provided by Leadership team
Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management
Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency
Good knowledge of P&C Insurance Claims, with team leading and client handling experience
Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
Leading weekly/monthly/quarterly discussions on operations with international client stakeholders
Ability to function effectively in a team environment exercising good judgment
Provide quality control for all types of policies and endorsements generated by the business unit.
Ensure that turnaround time and quality of documents meets Company service standards
Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits
Understanding of risks faced by the function and the controls in place to manage and mitigate
Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
Approving hiring and redeployment requests within his/her group
Queue Management Effectively managing and monitoring queue
Sharing RCA on escalations received followed with good problem solving skills & attention to detail.
Should have wing to wing knowledge of the FNOL, SNOL, Payments closings and other claims related activities
Support Knowledge transfer at the time of process transition from the business site
Innovate ideas to error proof the process & reduce manual interventions
Conduct and participate in knowledge transfer sessions for new joiners in the team

Minimum Qualifications

Any Graduate / Post Graduate
Relevant team leading experience in Claims P&C Insurance industry
Communication skills for client handling Good Written and spoken Communication Skills

Preferred Qualifications

MIS skillset - Good knowledge of MS Office specifically MS Excel & Word
Preferred Certification: AINS, IIA, CIP, CPCU
Preferred Candidate with Green Belt certification
Preferred Candidate with onsite transition experience.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.