Assistant Manager Payments

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  

GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly

Role Purpose

·        Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.

• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.

·        Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.

·        Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.

Principal Accountabilities:  Key activities and decision making areas

Impact on the Business

Ensure that there is improvement in productivity for transaction processing and service delivery.

Cost Management  

Typical Targets and Measures

By constantly reviewing processes and systems including controls without hampering business flexibility. Also by acquiring thorough knowledge on FEMA, FEDAI, SWIFT and other regulatory guidelines to guide the team in processing the transactions.

Monitor costs on an ongoing basis and strive to reduce and optimize operations resources. Implement lean methodologies to continuously reduce ‘waste’ and identify areas of revenue leakage.

Principal Accountabilities:  Key activities and decision making areas

Customers / Stakeholders

Contributes to building good customer relations and maintaining a high level of customer service

Understand and implement customer requirements. Ensure highest level of engagement with business groups & GLCM team. 

Typical Targets and Measures

By ensuring that the transactions are processed as per laid down guidelines within the agreed Service Levels with the various businesses.  Monitoring the customer complaints and relating them to the processes where applicable to bring about improvements.

Prompt communication to all stake holders about any process change

Liaise with internal customers (business groups & GLCM team) to understand delivery requirements with regards to the remittances products. Support significant customization within the product limitations and provide regular feedback to

Principal Accountabilities:  Key activities and decision making areas  

Leadership & Teamwork

Monitoring staff performance and creating culture of learning and growth in the unit.  Identify training needs and ensure training requirements are met.

Ensures the smooth, systematic and efficient functioning of the department. Ensure backups are created within the unit.

Typical Targets and Measures

Monitor performance of the staff and create a culture of learning and growth in the unit. Identify training needs for staff and ensure that minimum training days requirements is met.

By ensuring all staff is conversant with the procedure laid down in BIM, DIMs, FIMs & relevant regulations. Backups to be created for every type of activity in the unit. Also preparing a backup for self in the unit.

Principal Accountabilities:  Key activities and decision making areas  

Operational Effectiveness & Control

Manage the operational risk associated with the role and safeguard the interest of the bank

Ensures audit recommendations / Compliance issues

About Company

HSBC (Hongkong and Shanghai Banking Corporation) is one of the world’s largest banking and financial services organizations. Headquartered in London, it operates in over 60 countries across Europe, Asia, the Americas, the Middle East, and Africa. Founded in 1865, HSBC offers a wide range of services including retail banking, commercial banking, investment banking, and wealth management. The bank focuses on connecting customers to global opportunities, especially in high-growth markets like Asia.