Assistant Manager - Operations ( Strategy & Analytics )

The Role

You own strategic projects and analytical models for logistics operations across 3 brands, 10 courier partners, 10 warehouses, 20-30K orders/day. You sit parallel to the Ops Manager they run the daily engine, you improve it.

If the data models underperform or an AOP initiative slips, thats on you. This is high-ownership, not consulting.

What Youll Do

Drive 10-15 AOP initiatives end-to-end process redesign, cost optimization, new capability builds (co-owned with business teams, you drive ops side)

Build and maintain data driven operational models (like courier allocation, order mapping, EDD etc). Recalibrate monthly, backtest before deployment.

Weekly RTO trend analysis, monthly deep dives rate vs mix decomposition, maturity-adjusted cohorts,courier/zone/brand/WH attribution, driver analysis

Cross-functional coordination with Tech (APIs, webhooks, control tower), CX, Finance, Brand teams to unblock initiatives

Define reporting dashboard specs (MIS/analytics team builds). Validate data accuracy and business logic.

Sit in weekly ops reviews, challenge performance gaps with data. Review KAM data for commercial opportunities.

Build business cases for new investments tools, partners, headcount, process changes

Must Have

25 years in operations, supply chain, or logistics analytics at a D2C / e-commerce marketplace. Youve

seen 10K+ orders/day.

Strong Python (pandas, data analysis, ) or SQL. You can build a model, not just read a dashboard.

Run cross-functional projects end-to-end scoping, stakeholder alignment, execution, impact

measurement.

Comfortable with ambiguity. Half the AOP is directional. You figure out the how.

Can challenge a room with data without making enemies.

Good to Have

Last mile supply chain analytics experience, Strategy Mindset. Looker/Metabase familiarity.