Assistant Manager - Operation Manager

Responsible for managing day to day operations supporting different regions.

Generate leads within the business to build opportunities for new projects and business growth.

Establish and implement review, audit and control mechanism to increase the quality efficiency of the teams.

Communicate performance against objective with the individual team members and constantly monitor their performance in terms of agreed key performance indicators.

Publishing and report out of team performance across all teams.

Regularize and conduct governance reviews with the customer.

Respond to customer inquiries and escalations.

Disseminate information received from client contact point to the team members as soon as possible and to ensure the team members are fully briefed on the information received.

Conduct regular team meeting and sessions to ensure that regular communication is maintained between team members, client and management.

Drive automation and improvements within processes to streamline As-is operations through Lean, Digital and Six Sigma tools.

Responsible to demonstrate capacity for critical thinking and analysis.

Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.