Assistant Manager - Network Operations & Support

Position Summary:

This position shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities. Candidate should be ready to work in 24x7 shift. The scope of work includes traffic monitoring and fault analysis and its rectification, complaint handling & its resolution, Planned and unplanned activities management and timely & regular updates to concerned teams. Active coordination with internal customers, consortium parties, cable landing stations, vendor, and consortium to resolve system related problems. Circuit provisioning, activation, de-activation, and testing in coordination with Cable station teams.

Actively acquires technical skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization.
Major Responsibilities:

Efficient Operation & Maintenance of the submarine cable equipment & associated NMS

Maintain Equipment & Traffic Uptime

Coordination with CLS for network fault troubleshooting & rectification of problems.

Perform preventive & corrective maintenance as per JSMD guidelines.

Testing & maintaining the restoration path & keeping ready for use.

Preparation & analysis of Equipment & NW performance reports and submitting to consortium as per schedule.

Coordination during Cable failure & repair and restoration of traffic as per JSMD guidelines.

Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies.

Manage new installations and upgrades activities.

Ensure processes are followed towards achieving committed SLAs and KPIs

Achieve customer satisfaction within network performance.

Compliance with JSMD Guidelines

Key Performance Indicator (KPI):

Traffic up Time

Equipment Uptime

Traffic Provisioning & Management & Restoration

Preventive Management on Network as well as wet segment

Fault & Complaint Management

Alarm & Network Performance Management

Compliance to NOC process & JSMD guidelines

Network Performance Report

Repairs and Inventory Management

Technical Skills:

Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations,

Managerial Skills:

Leadership Skills, Team Management Skills, Efficient Stakeholder Management Skills