Assistant Manager - Network Operations & Support

Job Description

Role purpose:

Providing technical support to RAN and Field Engineers for all on the day activities, 2G/3G/4G/5G integrations various upgrades of existing sites (capacity upgrades; LTE and 5G Tech Adds), Radio Modernisation (rationalization of Legacy network), NB-IoT band additions. Ensuring quality of completed activities is meeting expected standards calls performance checks (various counters in Cell Performance Monitor or Query Result Configuring RETs and TMAs)

Key Responsibilities:

· Communication and synchronization between Back-office and Field Force assist troubleshooting of installation problems

· Support to Field Force for External Alarms and Acceptance Test, RETs setup, tests, and calibration

· Need to Perform Configuration/Performance and fault management

· Daily Call test information delivery and Remote call test support to Field Force

· Commissioning file and ret report delivery to Field Force for HOP information

· Interference analysis validation for full site solution

· Trigger and escalation operational/configuration/performance issues that might require support from other functional teams (Tx/Core provisioning) via INC Remedy Management and resolution

· Audit on installation issues (identifying PIM issues, RTWP and External Interference, Support for Cross Feeder investigation)

· Need to add any new Bands(LTE/5G) in existing live networks

· Follow up of all INC tickets opened and supporting partners in the resolution

· Providing support to RAN Engineers on any kind of script related issues, fixing configuration faults, Troubleshooting of Tx issues, and providing support on escalations to relevant teams

· Take the necessary preventive and corrective measures to ensure agreed service availability after planned works. Perform second level troubleshooting processes, ensuring high quality and short service restoring time for RAN elements

· Providing resource management support Implementing process and technology improvements to increase operational and organizational efficiency

· Demonstrated ability to work with teams to develop their functional competencies through process improvements.

· Follow industry's standards and best practices

Core competencies, knowledge and experience

· Performing remote configuration expansions as well as new site integrations on 2G, 3G, 4G & 5G Huawei/Ericson sites

· Performing site parameter modifications

· Generating nodeB scripts for IP migrations using CME

· Rationalisation of legacy Digital Units to Baseband units

· Technology addition of any band in existing live network

· Narrow Band addition to support Internet of Thing (IOT) using existing LTE network.

· Defining external alarms for new integrations, alarm checks and troubleshooting

· Unlocking sites for final integration. Verifying test call results, checking life traffic on site

· Performing remote configuration expansions as well as new site integrations on 2G, 3G, 4G & 5G for Huawei & Ericsson sites