Assistant Manager / Manager - Operations (ODA)

The ideal candidate will be responsible for driving the responsible for managing and monitoring Out-of-Delivery-Area (ODA) shipments to ensure timely last-mile delivery, cost efficiency, and service quality. The role involves coordination with branches, vendors, last-mile partners, and customers to deliver exceptional operational performance.training of employees.

Key Responsibilities:

ODA Delivery Monitoring

• Track all ODA consignments from dispatch to final delivery using system dashboards and MIS reports.
• Ensure adherence to committed delivery timelines and service norms.
• Identify delayed or pending ODA deliveries and coordinate with branches and vendors for resolution.

Vendor & Branch Coordination

• Liaise with ODA vendors, franchisees, and delivery partners to ensure smooth last-mile connectivity.
• Validate vendor bills and delivery confirmations as per agreed rate cards and service SLAs.
• Monitor vendor performance (TAT, cost, and service quality) and escalate non-compliance.

Cost & Process Control

• Ensure ODA deliveries are executed within approved cost limits and prevent unauthorized claims.
• Verify ODA applicability based on pincode classification and customer contracts.
• Control misuse of ODA tagging and false claims through system validation and periodic audits.

Service & Exception Management

• Analyze reasons for delivery delays or exceptions and coordinate corrective actions with regional teams.
• Track repeat exceptions and recommend process improvements.
• Ensure accurate and timely update of ODA status in the system for customer visibility.

MIS & Reporting

• Prepare daily/weekly/monthly ODA performance reports (volume, cost, delay, vendor TAT, etc.).
• Share deviation reports with seniors and recommend corrective actions.
• Maintain record of all approvals, vendor communications, and exceptions.

System & Compliance

• Work with IT and Operations teams to ensure ODA routing, billing, and tracking logic is system-driven.
• Ensure compliance with company SOPs, ODA policies, and customer-specific requirements.
• Support audits and internal reviews by providing accurate data and documentation.

Skills & Competencies Required:

• Strong coordination and follow-up skills
• Analytical and problem-solving ability
• Good understanding of last-mile operations
• Excel proficiency and basic data analysis
• Knowledge of TMS / ERP logistics systems (preferred)
• Communication

Qualifications

• Graduate in any discipline (Preferred: Logistics, Commerce, Supply Chain).
• MBA in Logistics / Supply Chain Management will be an added advantage.
• 5 to 8 years' of retail or equivalent management experience
• Strong verbal or written communication skills