Assistant Manager- KX Quals Publishing, Content Services

KX Quals Publishing, Content Services Assistant Manager

Do you like working with people associated with an organization that enables flow of knowledge and expertise to our client service professionals around the world? Then, this might be the perfect opportunity for you. KX Quals Publishing team is looking for highly motivated individuals with expertise in communications, attention to detail, positive attitude, presence, and ability to interact across many levels to support delivery of projects with Deloitte member firms around the world.

The KX Quals Publishing Assistant Manager is responsible for the day-to-day operations of the content acquisition and publishing processes executed by the team and the role includes leading a team of Analysts and Senior Analysts. The Assistant Manager closely collaborates with internal KS stakeholders and external stakeholders, like global and member firm knowledge managers for industry sectors and Deloitte businesses, focused on enabling flow of knowledge and expertise to our client service professionals around the globe.

Work youll do

As a part of this team, you will be responsible for:

Project/Stakeholder Management

Manage delivery of content acquisition and publishing service level expectation and conduct regular audits of the current processes

Develop plans, schedules, and provide resource estimates for projects and task activities using established project management standards

Track and resolve issues around processes and efficiency for the team

Be accountable for business process definition and documentation

Serve as the point of escalation for aligned customers and stakeholders

Document and present best practices to increase teams efficiency

Develop and manage project delivery processes

Manage quality

Perform quality audit of work completed by the aligned team members and have an eye for attention to detail

Demonstrate an overall business understanding & awareness of critical elements associated with the various project life cycle stages

Capture and disseminate individual and team weekly metrics reports

Analyse team quality metrics and take accountability to implement efficiencies

Share quality centric feedback with analysts and senior analysts on a regular basis and work on closing the gaps identified

Develop Talent

Guide the team to deliver excellent customer satisfaction

Demonstrate and encourage strategic thinking in the team to generate innovative ideas as part of proposed solutions

Recruit, mentor, and administratively manage teams, including performance assessment

Have in-depth long-term career conversations with the aligned team members to keep them motivated

Handle the entire cycle of performance management - regular coaching sessions, due diligence, performance metrics and reviews, presentation of performance reviews and ability to influence stakeholders

Reporting of Performance & Utilization metrics

Deliver on KS vision

Initiate or lead collaboration efforts to develop synergies across Knowledge Services teams

Solicit and establish new processes to manage ambiguity and streamline implementation

Understand service level expectations and enhance scope and depth of services provided

Act as a trusted business advisor on content management practices to stakeholders

The team

This team is involved in processes that uphold client confidentiality and Intellectual Property guidelines for all content on KX Quals platform. Among other responsibilities, the team is responsible for searching, curating and maintaining a learning base to provide seamless environment for real-time access to knowledge/content via global platform (proposals, qualifications, and thought leadership) to facilitate quick solutions for client needs. The team is also responsible for collecting, managing, and publishing content on knowledge sharing platform to safeguard confidentiality of clients.

Summary of Skills:

Core capability skills 

Taxonomy 

Data Analysis 

Content lifecycle knowledge 

Search 

MS Office Suite (Word, PowerPoint, Excel, Access) 

Operations strategy & management 

Business process improvement

Interpersonal Skills:

Communication (verbal & written)

Project management

Customer engagement/ relationships

Leadership

Team management & engagement

Conflict management

Decision making

Problem solving

Qualifications Required:

Mandatory Skills:

Assistant Manager has about 5-8 years of experience

Bachelors/master's in library sciences (highly preferred) or MBA or Postgraduate in English, Economics, Literature

Other: 6 years of content related (acquisition, tagging, maintaining content records, archiving etc.) professional experience, and adept at interacting with professionals across levels and across the globe; 2-3 years of experience in professional services firms preferred

Other requisite skills:

Exposure to tools, systems, and data handling to help analyse trends and deliver insights to define goals and improve processes

Ability to think strategically using strong analytical and creative problem-solving skills to foster knowledge sharing

Ability to connect the dots and translate strategic priorities into executable action items

Self-starting, intellectually curious and creative individual comfortable operating in a dynamic environment

Positive attitude and presence, ability to interact with senior professionals and deal with conflict in a mature and professional manner

Adapt communication style with ease when working with team members, clients, and stakeholders across different levels

Ability to manage ambiguity

Other details

Work timing: 11:00 a.m. to 8:00 p.m.

Location: Hyderabad

How youll grow

At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloittes culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloittes impact on the world.

Disclaimer: Please note that this job description is subject to change based on the business/project requirements and at the discretion of management.

About Deloitte

Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors and may secure the provision of professional services in their territories through subsidiaries, affiliates, and/or other entities.

In the United States, Deloitte LLP is the member firm of DTTL. Services are primarily provided by the subsidiaries of Deloitte LLP, including:

Deloitte & Touche LLP

Deloitte Consulting LLP

Deloitte Financial Advisory Services LLP

Deloitte Tax LLP

In India, Deloitte LLP has the following indirect subsidiaries: Deloitte & Touche Assurance & Enterprise Risk Services India Private Limited, Deloitte Consulting India Private Limited, Deloitte Financial Advisory Services India Private Limited, Deloitte Tax Services India Private Limited, and Deloitte Support Services India Private Limited. These entities primarily render services to their respective U.S.- based parents.

Deloitte Support Services India Pvt Ltd. (U.S India Enabling Areas (EA)) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S firms and U.S India professionals and is continually evaluating and expanding its portfolio.