Assistant Manager -KX Asset Publishing, Content Services

Deloitte Support Services India Private Limited

USI Delivery Centre Knowledge Services

KX Asset Publishing, Content Services Assistant Manager 

Do you like working with people associated with an organization that enables flow of knowledge and expertise to our client service professionals around the world? Then this might be the perfect opportunity for you. KX Assets Publishing team is looking for highly motivated individuals with expertise in communications, attention to detail, positive attitude, presence and ability to interact across many levels to support delivery of projects with Deloitte member firms around the world.

The Asset Publishing and Content Quality Assistant Manager is responsible for the day-to-day operations of the content acquisition and publishing processes executed by the team. The role includes leading a team of Analysts and Senior Analysts. The Assistant Manager closely collaborates with internal KS stakeholders and external stakeholders, like global and member firm knowledge managers for industry sectors and Deloitte businesses, focused on enabling flow of knowledge and expertise to our client service professionals around the globe.

Work youll do

As a part of this team, you will be responsible for:

Own and lead end to end project / project delivery for aligned Assets Publishing

Manage delivery of content acquisition and publishing service level expectation and conduct regular audits of the current processes

• Develop plans, schedules, and provide resource estimates for projects and task activities using established project management standards

       Track and resolve issues around processes and efficiency for the team

       Be accountable for business process definition and documentation

       Serve as the point of escalation for aligned customers and stakeholders

       Document and present best practices to increase teams efficiency

• Develop and manage project delivery processes

Manage quality

       Perform quality audit of work completed by the aligned team members and have an eye for attention to detail

• Demonstrate an overall business understanding & awareness of critical elements associated with the various project life cycle stages

       Capture and disseminate individual and team weekly metrics reports

       Analyze team quality metrics and take accountability to implement efficiencies

       Share quality centric feedback with analysts and senior analysts on a regular basis and work on closing the gaps identified

Develop Talent

       Guide the team to deliver excellent customer satisfaction

• Demonstrate and encourage strategic thinking in the team to generate innovative ideas as part of proposed solutions
• Recruit, mentor, and administratively manage teams, including performance assessment
• Have in-depth long-term career conversations with the aligned team members to keep them motivated
• Handle the entire cycle of performance management - regular coaching sessions, due diligence, performance metrics and reviews, presentation of performance reviews and ability to influence stakeholders
• Reporting of Performance & Utilization metrics

Deliver on KS vision

       Initiate or lead collaboration efforts to develop synergies across Knowledge Services teams

The team

This team is involved in processes that uphold client confidentiality and Intellectual Property guidelines for all content on KX Assets Portal (KX Assets) and Deloitte Resources (DR). Among other responsibilities, the team is responsible for searching, curating and maintaining a learning base to provide seamless environment for real-time access to knowledge/content via global platform (proposals, qualifications, and thought leadership) to facilitate quick solutions for client needs. The team is also responsible for collecting, managing and publishing content on knowledge sharing platform to safeguard confidentiality of clients.

Summary of Skills

Qualifications Required:

Mandatory Skills:

       Assistant Manager has about 5-8 years of experience

       Bachelors/master's in library sciences (highly preferred) or MBA or Postgraduate in English, Economics, Literature

       Other: 6 years of content related (acquisition, tagging, maintaining content records, archiving etc.) professional experience, and adept at interacting with professionals across levels and across the globe; 2-3 years of experience in professional services firms preferred

Other requisite skills:

• Exposure to tools, systems, and data handling to help analyze trends and deliver insights to define goals and improve processes
• Ability to think strategically using strong analytical and creative problem-solving skills to foster knowledge sharing
• Ability to connect the dots and translate strategic priorities into executable action items
• Self-starting, intellectually curious and creative individual comfortable operating in a dynamic environment
• Positive attitude and presence, ability to interact with senior professionals and deal with conflict in a mature and professional manner
• Adapt communication style with ease when working with team members, clients, and stakeholders across different levels
• Ability to manage ambiguity

Other details

How youll grow

At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloittes culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloittes impact on the world.

Disclaimer: Please note that this job description is subject to change based on the business/project requirements and at the discretion of management.

About Deloitte

Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors and may secure the provision of professional services in their territories through subsidiaries, affiliates, and/or other entities.

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