Assistant Manager - Invoice to Cash

Genpact

5 - 10 years

Noida

Posted: 21/05/2025

Job Description

Responsibilities

In this role, you will be responsible for all the activities related to I2C domain.
Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.).
Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices.
Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs.
Maintain accurate records of client interactions and knowledge material
Conduct monthly knowledge assessment tests and TNI (training need identification)
Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction.
Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis.
Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team

Minimum Qualifications

B. Com Graduation (MBA Finance preferred)
Relevant and meaningful years of experience of working in I2C lifecycle credit control, cash applications, carrier/agency inquiry response management, recording and researching incoming cash receipts, month-close activities and so on.
Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
Proficient in English language- both written (Email writing) and verbal
A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualifications

Prior experience in Accounts Receivable/Invoice to Cash
Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)
A strong attention to detail; analytical skills and the ability to multi-task are important
Should be a team player with previous work experience in an office environment required
Client focused with proven relationship building skills
Ability to work collaboratively as a key member of a team and independently with minimum supervision
Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.