Assistant Manager-Insurance Operations

Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long Term Care Insurance

Team Handling/ people facing role. Leading 15 to 40 resources and keeping an engaged workforce

Develop a strategy for team to reach organization goal and communicate clear instructions to team members

Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations

Build reports to update the company on the team's progress and rapport building with the internal & external partner

Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times

Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLAs.

Graduation in any stream

Good analytical, problem solving, and overall interpersonal skills

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.