Assistant Manager - GRC Packaged Product (Archer, SN, OT, MS, OP)

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

•       5+ years of relevant ServiceNow platform experience preferably in development and implementation

•       Firsthand development experience in one or more modules such as ServiceNow Integrated Risk Management, Business Continuity Management, Third Party Risk Management

•       Additional Firsthand experience with one or more of incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications.

•       Good understanding of core platform features, flow designer, ACLs, server-side APIs, and client-side APIs in ServiceNow

•       Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow.

•       Firsthand experience on development of custom scoped applications.

•       Experience in design and build against the need/functional requirements provided.

•       Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript, and any web-based development tools

•       Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration

•       Firsthand experience on working with Rest API’s

•       A fair understanding of MID Server Configuration, CMDB, discovery and asset management

•       Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow.

•       Demonstrated success at delivery of assignments with tight deadline.

•       Ability to work independently, but strong collaborator with experience of working as part of a global team.

•       Initiative-taker mind set with the ability to share ideas, identify, and drive opportunities.

•       Strong problem analysis skills to include the use of mathematical concepts to validate results.

•       Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with a diligence.

•       Clear and concise communication with superior written and verbal communication skills.

•       Manage and prioritize work effectively with minimal supervision.

•       Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.

•       Coordinate and solve complex technical data and transformation issues.

•       Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

•       Answer “how to” technical and application configuration questions.

•       Develop, support, and execute reports to ensure system operation meets performance targets.

•       Create and support system design and operations documentation.