Assistant Manager - Global Operations Head

Job Description

Responsible for managing day to day network operations and maintenance for certain govt clients at Mumbai. This includes- customer change requests, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

Create and maintain infrastructure necessary for the growth and upkeep of customer network operations to drive network efficiency and availability.
Manage new enhancements/issue resolution.
Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
Identify day to day manual activities, repeat tasks and leading the effort to automate them.
Track and monitor the environment performance to ensure minimal interruption to customer network & Data centre operations
Manage network equipment maintenance and security operations for all sites.
Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
Performing repair and maintenance and restoring service for optimal customer satisfaction
The role may be an individual contributor or may lead a small team.

Desired Skill sets

CLS working experience
Troubleshooting experience of network, equipment and service level faults
Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Good working knowledge on Tejas & DWDM devices

Working knowledge of LAN, WAN and Cisco devices