- Should possess Minimum 3 Years experience in Maps & Navigation Product Experience (City Delivery)
- Should possess knowledge/Experience in QGIS
- High Navigation analytical skills
- Should possess experience in Map Routing Diagnostic
- Should possess knowledge on Maps ETA Calculation
- Should have experience in Trip Analysis
- Good Interpersonal skills with good problem-solving approach.
- Excellent verbal & written communication & presentation skills
- Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
- Good working knowledge of computer i.e., google sheets/Doc/ slides, MS-Office, Operating Systems, internet services & Online tools
- Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
- Ability to exercise managerial judgment and perform as a mentor
- Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills
- Leadership skills / Team Management Skills
- Knowledge of Client and end user requirement (Before starting floor management).
- Basic understanding and ability to trouble shoot issues and implement change as needed
- Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
- Ability to drive results against SLA performance indicators"
Roles & Responsibilities:
- Should deliver analysis withing the expected TAT.
- Should deliver accurate analysis summary for the analysis and ETA Calculation within the time.
- Process documentation and SOP creations for every analysis
- Should understand nuances of end product
- Should train, develop and upskill subject matter experts and operators on every new analysis and drive the quality from the day 1
- Should monitor service levels, making appropriate decisions, responsible for the daily monitoring of quality and production.
- Provide performance feedback to the associates as and when needed / Conduct weekly reviews of individuals and teams
- Assume administrative responsibilities in the absence of the operation manager
- Work direction and development for a team of associates
- Analysis outcome has to be presented to the customer and the stakeholder
Qualifications:
Graduate.
Required skill: GIS, Maps domain
Customer Service(Product&Service)