Assistant Manager

Managing and coaching a team of claims adjusters, including setting goals, providing feedback, and conducting performance evaluations.

Ensuring that all claims are processed in a timely and efficient manner, and that all relevant policies and procedures are followed.

Developing and implementing processes and procedures to improve claims handling and ensure customer satisfaction.

Monitoring claims trends and identifying areas for improvement, such as training needs or process changes.

Coordinating with internal and external stakeholders, such as other departments, vendors, and customers, to ensure that all claims are handled effectively.

Providing regular updates to management on team performance, claims metrics, and trends.

Participating in departmental meetings and training sessions to stay informed about policy changes and new procedures.

Maintaining a high level of accuracy and attention to detail to ensure that all claims are handled ethically and in compliance with relevant laws and regulations.

Building strong relationships with internal and external stakeholders, such as customers, brokers, and vendors.

Working shift hours 08.00 AM CST to 05.00 PM CST