Assistant Manager

Leading teams in dispute & chargeback back office operations

To mentor & guide existing team memberson the process

To transition disputes & fraud management related work& streamline from operations perspective.

To be asubject matter expert with specific emphasismonitoring, and timely delivery of SLAs on a daily, weekly and monthly basis

Monitor work baskets impacting Regulatory scoresand ensure its timely completion

Developing operational plans including capacity, occupancy, shrinkage plans

Setting up aframework for performance management

Working with cross functional teamson operational initiatives

Provide leadership and assistance to team members by answering questions, providing feedback and guidance on any related queries

Managing a team of Investigation specialists who investigate transactions on accounts of clients customers and take appropriate actions based on processes, tools, and judgment.

Actively manage investigator capacity and the triggers for creating investigations to balance investigation supply and demand.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.