Assistant Manager

Interpret requirements and develop an action plan for remediation of errors with the assistance of respective Team Leaders/Lot Leaders

Develop basic reports to obtain as is data for review by business unit

Contact appropriate business units to provide quality error reports and required remediation of all the errors

Investigate issues by reviewing errors and provide recommendations to remove knowledge gap

Prepare status reports, final reports and metrics for remediation activities

Approach to do root cause analysis on error trends and making action plan

Regular coordination between Operations and Training manager

Calibrating with Onshore stakeholders Good communication skills

Preferred banking and capital market knowledge

Leading day to day operations and taking care of process metrics

Proactive approach in recognizing emerging trends like potential errors in different areas, categorization of errors,

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.