Assistant Manager

Genpact

5 - 10 years

Noida

Posted: 21/05/2025

Job Description

Responsibilities

In this role, you will be responsible for
Leading day to day operations and taking care of process metrics
Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
Identify process anomalies and get those fixed
Drive efficiency in teams every year
Ability to communicate efficient with client and the process management on issues related to the subject
Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
Proven ability to work with customers and efficient communicating anomalies

Minimum Qualifications

Any graduate
Relevant experience in banking operations
Experience with Six Sigma tools

Preferred Qualifications

Excellent Interpersonal skills.
Experience in managing a banking process
Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.