Assistant Manager

Genpact

5 - 10 years

Mumbai

Posted: 03/09/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

• Performing administrative activities within Talent acquisition process including but not limiting to:
o Job posting
o Assessment scheduling
o Administer job offer process
o Manage referral payment process
o Manage administration of reference requests
o Background checks and screening
o Manage administration process to withdraw job offers
o Manage administration of pre-day 1 and day 1 onboarding
o Administration of systems set-up and access
o Generating documents/offers/paperwork according to the case/ticket
o Responding to employee / candidate queries
o Manage cases on the case management tool
o Coordinate with multiple third parties and vendors
o Validate data correctness and approvals as per case/ticket
• Ensure adherence to SLA’s as agreed for the respective process
• Work closely with quality team in identification and implementation of improvement ideas
• Monitor and resolve day to day issues & escalations, if any, by coordinating with different stakeholders
• Work closely with the overall process lead to ensure that any process changes / updates are processed
• Provide coaching and mentoring to the team members and manage client stakeholders

Preferred Qualifications

• MBA/External Certifications from recognized institutes is an advantage
• Ability to thrive in an unstructured environment and work independently
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to work at all levels of the HR “stack” - Strategic, operational, and tactical

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.