Assistant Manager

Genpact

5 - 10 years

Gurugram

Posted: 17/12/2024

Job Description

Responsibilities

Actively engage with customers to understand and address customer improvement areas
Provide direction and coaching to the operations team for the delivery of goals, promote a learning culture and build a solid team
Build customer relationships and drive Continuous Improvement
Align to customer goals and deliver on commitments consistently
Foresee risks, be proactive and predictive while developing mitigation plans
Build impactful customer relationships; improve Net Promoter Score. Maintain the existing book of business, and drive revenue growth.
Drive transformation projects from operations, digital asset implementation, standard methodologies framework, case studies, benchmarking for making processes more efficient and effective

Minimum Qualifications

Understanding of AML-KYC, Fraud & Dispute Management, Banking Industry
Team Handling experience
Excellent operating skills- People management, Client management and managing basic hygiene operations
Ability to prioritize and manage effectively across many competing and concurrent tasks
Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
Use lean six sigma framework to drive continuous performance improvement
Implement appropriate mechanisms to identify, understand and intensify performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

Preferred Qualifications

Graduate in any field

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.