Assistant Manager

Lead a team of analysts, providing mentorship, guidance, and support to ensure high performance.

Monitor team performance metrics, ensuring the achievement of defined service level agreements (SLAs) and key performance indicators (KPIs).

Conduct regular performance evaluations and provide constructive feedback to team members.

Oversee data management processes related to the onboarding and offboarding functions, ensuring accuracy, efficiency, and adherence to organizational quality standards.

Resolve complex data issues in a timely manner and handle escalations effectively.

Collaborate with the HR, IT, and other relevant departments to ensure data accuracy and synchronization across various systems.

Handle escalations and resolve complex data issues in a timely manner.

Ensure adherence to compliance requirements and company policies.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.