Assistant Manager
Genpact
5 - 10 years
Gurugram
Posted: 21/05/2025
Job Description
Responsibilities
1) Assess the work item trigger or reason for the review; gathering all information to determine the
required next steps on the work item to thoroughly complete a KYC review
2) Review policy and procedures with each work item
3) Client Identification, Verification and Screening a. Validate if Client Identification section is successful including verification. b. Complete the screening section. c. Conduct Quality Control (QC) review on all files prior to submission and respond/correct any discrepancies d. Submit Record for Business Approval once review is complete i. If an issue/error is discovered during the Business Approval process, it will be returned to the Maker for resolution ii. If an issue/error is not resolved by referring to standard policies and procedures, refer to the Checker (see below) e. If record is identified during Post Execution Quality Review (PEQR) review (post submission/approval) respond/correct any issues f. Initiate trouble tickets for technology issues identified during processing work item
4) Outreach Requirement: Maker will forward any client outreach requirements to a outreach analyst, and once the information has been received and forwarded to the Maker, the Maker will complete the work item following standard procedures.
5) Information such as customers transactions, source of wealth and source of wealth corroboration, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), could be required. These will be validated based on existing information available or through approved third-party sites. Based on the results, enhanced due diligence checks will be performed which include negative news checks.
6) Conduct reviews of Retail Banking and Cards client account activity, statements, internet research, and client profile information
7) Complete Enhanced Due Diligence (EDD) to obtain and understand client demographic information and to collect information as required for to assess risk
8) Understanding of Governmental and Judicial Senior Public Figures (SPF) for to assess client risk and refer appropriately, following Guidelines
9) Conduct Data Remediation which varies substantially with each assigned project
10) Conduct background checks, gather intelligence, perform customer research and transactional analysis
11) Conduct regulatory and sanction screenings as well as review domestic consumer cases and support complex Periodic Review and Client Refresh processes
12) Provide clear direction on what is needed from the customer to complete a review; forward to the appropriate team to contact customer or initiate Relationship Manager (RM) outreach to obtain client information.
13) Utilize internal and external tools and/or partner with other departments to obtain the required information and to minimize customer outreach and customer friction/impact
14) Escalate unusual activity to Financial Intelligence Unit (FIU) and assist with escalating potential risks
15) Present summarized findings to Compliance and Control team, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work Appropriately assess risk in defined workflows and documentation when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding group, its clients, and assets, and compliance with applicable laws, rules, and regulations
16) Apply sound ethical judgement regarding personal behaviour, conduct and business practices
17) Manage and report control issues with transparency and escalate when necessary
18) Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
19) Strong organizational, analytical and prioritization skills
20) Conduct Transaction Monitoring to review account details. Assess transaction behavior to ensure alignment with clients KYC Profile. Ability to assess acceptable vs risk activities.
21) Work and maintain pipeline of work and monitor it at various stages of the KYC Record Lifecycle by utilizing reporting and a workflow tool
22) Comprehend challenging procedures to include compensating controls
23) Conduct a review and document Source of Wealth Corroboration; includes knowledge of Source of Wealth (SOW) requirements unique to the client
24) Ability to utilize multiple internal systems, external vendor tools and internet resources to update and verify KYC Profile as required; to minimize the need for customer outreach
25) Strong understanding of clients uses of financial products and understanding
various levels of affluence and net worth
26) Screening review to determine if a true/false match in spite of limited identifiers and Screening dispositioning; Make recommendation to for to decide to maintain or exit client relationships
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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