Assistant Manager
Genpact
5 - 10 years
Gurugram
Posted: 21/05/2025
Job Description
Responsibilities
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Leading day to day operations and taking care of process metrics
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Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
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Identify process anomalies and get those fixed
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Drive efficiency in teams every year
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Ability to communicate efficient with client and the process management on issues related to the subject
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Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
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Resources should have the ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
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Proven ability to work with customers and efficient communicating anomalies
Qualifications we seek in you!
Minimum Qualifications
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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