Assistant Manager
Genpact
5 - 10 years
Bengaluru
Posted: 4/15/2025
Job Description
Responsibilities
New Hire Training
Readiness of new hire class logistics, documentation
Timely & effective pre- process & process trainings (internal or client led)
Build daily/weekly dashboards on new hire training progress
Feedback & mentor of new hires
Ensure 100% adherence to new hire learning paths
Knowledge Management
Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
Build action plan for people missing SLAs during training and post training completion
Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
Drive Process improvements
Be a consultant to the business and advice process improvement ideas
Employee Development
Plan and organize employee domain and development programs and as per the training need identification
Align with the employee development initiatives run at the organization level
Upskill employees on business domain based on training and development needs assessment
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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