Assistant Manager

Responsibilities

• Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems in line with Coupa releases.
• Designs and configure Coupa to account for new process requests/requirements that may arise; implement efficient, effective and user-friendly processes within Coupa.
• Resolves escalated issues related to configured processes in Coupa.
• Reviews major release notes for Coupa and provide delta assessment and impacts.
• Produces, maintains and conducts test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
• Partners with IT/Digital teams responsible for development and support of Coupa integrations with interfacing systems.
• Creates training materials and conduct Coupa user training and orientation.
• Develops and facilitate supplier education and training as necessary; enabling suppliers in the P2P application.
• Performs day-to-day tasks, e.g. reporting/notification of receiving holds and delinquent invoices, acting as Ultimate Approver for approval chains where needed, set up system notifications/banners.
• Maintains internally handled catalogs by coordinating with the supplier, purchasing teams, internal IT, legal and business users (as needed).
• Keeps all item offerings complete and updated with prices and terms & conditions as negotiated by sourcing team.
• Promotes user adoption by improving catalog usability and Supports the electronic enablement of suppliers through CSP and CXML.
• Tracks and reports on identified key performance indicators and builds summary reports.
• Responsible for first contact resolution (FCR) for user raised questions and issues, maintaining always a sense of urgency, providing excellent user experience and efficiency.

Qualifications

Minimum qualifications

• Any graduate degree or equivalent with a strong academic record.
• Good communication and analytical skills.

Preferred qualifications

• Previous experience in Procurement & Sourcing.
• Effective probing skills and analyzing / understanding skills.
• Problem solving skills with customer centric approach, demonstrated proficiency with written English and with neutral English accent.
• Must be able to work on a flexible schedule.
• Strong attention to detail.
• Basic Excel & PPT skills.