Assistant Manager-GCET Operations

Career FamilyRisk Management Services                          

Role Rank64Current Rank: - 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

This is a role that requires incumbent to own & execute a variety of global processes related to compliance monitoring of engagements across Service Lines on Legal & Regulatory requirements & EY Policy requirements. The candidate should be comfortable working in an unstructured & complex environment requiring out of the box thinking, logical reasoning, sound verbal & written communication skills, ability to make prompt yet well informed decisions.

The opportunity

Global Compliance Engagement Testing (GCET) supports the Global Risk Management in conducting compliance testing across Service Lines. GCET program is an internal EY review process which includes selecting engagements of the PPEDs to test them on Legal & Regulatory compliances & internal EY policy compliances and providing feedback & ratings to the PPEDs basis the outcome of their review. The team also provides analytical reports consisting of outcome of compliance testing to Global, Area and Region stakeholders.

This is a great opportunity to be part of a leading firm whilst being instrumental in contributing to strengthening of compliance framework of the firm.

Accordingly, we are looking for an Assistant Manager who shall be responsible for timely execution of compliance testing processes including conducting research and analysis to identify any potential non-compliance with policy/guidance or any potential regulatory breaches. The person shall also be required to assist in other process related requirements.

Your key responsibilities

Technical expertise

• Conduct research using both systematic and intuitive secondary research techniques
• Study the research findings, draw inferences and conclusions in response to the research requirement
• Use analytical and project management methodology and tools
• Complete all assigned projects/tasks in line with the standard operating procedures and stipulated         timelines
• Facilitate and drive the processes to completion
• Perform periodic review of team’s deliverables to evaluate completeness, accuracy, and appropriateness
• Flag issues/potential challenges at appropriate time so that timely action can be initiated
• Develop subject matter expertise in RMS wide process & policies
• Identify & execute opportunities of process improvement & efficiency gains
• Continuously add value to assigned processes and develop solutions for situations that may not have been previously documented
• Take ownership of a variety of operational activities for seamless functioning of the process
• Provide feedback to the team members and help them move up the learning curve

Client Management

• Lead and drive business development & scope expansion conversations with the Global, Area and Regional Risk Management and Service Line Quality leadership
• Actively manage the leadership’s expectations through setting up a robust client management framework
• Responsible for addressing & resolving service delivery issues / escalations
• Understand and meet leadership’s requirements independently

People Management

• Manage performance of the team members from setting goals to assessing performance against goals to providing performance feedback
• Help counsellors in completing periodic performance reviews of their counselees
• Manage and address potential conflicts amongst the team members
• Work cohesively with the team to address their issues/concerns and maintain a positive working environment
• Ensure adherence to work-flow protocol and tools
• Coordinate training schedules for new and existing members of the team
• Coach and mentor team members for professional development and recommends training requirements to address perceived gaps
• Identify training, learning & development opportunities for the team members

Skills and attributes for success

• Provide first POC for guidance to the team and put only unanswered / new questions to the leadership
• Pledge for quality of output through internal review mechanisms
• Workflow allocation and ensuring delivery in agreed timelines
• Highly developed project management skills
• Teaming attitude and excellent inter-personal and leadership skills
• Manage day-to-day administrative issues & communicate appropriately to the customers at GDS
• Responsible for achieving customer satisfaction measures / project critical success factors
• Innovative mindset and adaptive to changing technologies

To qualify for the role, you must have

• MBA or equivalent post-graduate degree from a reputed institute
• At least 6-8 years of professional experience, out of which some experience should have:

• • Compliance or research functions in Big 4 or other professional service organizations
  • Managing reasonably mid-size teams -  atleast 25 members

• Exposure of handling international customers/client interaction
• Well-developed analytical, interpersonal, and verbal and written communication skills in English
• Knowledge of artificial intelligence to drive process automation
• Credible experience working in a fast-moving, client-driven environment
• Flexibility to work in business season (if required)

Technologies and Tools 

• Experience in MS office suites like Microsoft 365, MS excel, PowerPoint
• Business analytics tool like Power-BI

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous Learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success As Defined By You: We’ll provide tools and flexibility, so you can make a meaningful impact
• Transformative Leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and Inclusive Culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs