Assistant Manager, Deal Desk (5:00 PM to 2:00AM IST)

About the Role:

The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment.

What You'll Do:

Team Leadership & Development:

• Create an inspiring team environment with an open communication culture

• Set clear team goals related to the 'Ready for Close Won' process

• Oversee day-to-day shift operations, leveraging key deal desk metrics to drive team focus and productivity

• Conduct regular 1:1 check-ins with each team member

• Coach team members on development plans for areas requiring improvement

• Define individual team member quarterly training/development opportunities

• Oversee the onboarding of new team members, ensuring a successful experience

• Recognize high performance and reward accomplishments through standard CrowdStrike programs

• Nurture team member strengths while identifying areas for improvement

Operational Management:

• Monitor team performance and report on metrics as requested by leadership

• Assign team members to Deal Desk projects based on interest and aptitude

• Listen to team members' feedback and resolve issues or conflicts in a timely manner

• Represent and advocate for team needs to senior management

• Serve as a backup to senior deal desk managers as requested

• Step in to perform deal desk analyst responsibilities during peak periods or resource constraints

Strategic Initiatives:

• Foster creativity and encourage input on process/program innovation aligned with corporate growth

• Problem-solve with team members on key business issues, working collaboratively toward solutions

• Develop and implement process improvements to enhance efficiency and accuracy

• Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals

• Identify opportunities for automation and technology enhancements within the Deal Desk function

What You'll Need:

• Bachelor's degree

• 8-10 years of relevant experience, including 3+ years in team leadership roles

• Prior experience in Deal Desk, Order Management, or similar function

• Demonstrated ability to lead and develop teams

• Strong understanding of sales operations and order processing workflows

• Advanced knowledge of Salesforce.com and Tableau 

• Excellent communication and interpersonal skills

• Experience working in a high-growth technology environment

Bonus Points:

• Experience in cybersecurity or SaaS industry

• Knowledge of Order To Cash process

• Experience managing remote or global teams

• Project management certification or experience

• Change management experience

Shift Timing : 5:00 PM to 2:00 AM IST

Location : Kharadi, Pune (Work from Office)

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.