Assistant Manager - Customer Relationship Manager

⦁    Develop and implement strategies to enhance customer experience and satisfaction.
⦁    Manage and resolve customer complaints and issues to ensure customer retention.
⦁    Conduct regular customer interactions to understand their needs and preferences.
⦁    Maintain updated knowledge of the real estate market trends and competitors.
⦁    Prepare reports on customer feedback, satisfaction, and recommendations for management review.
⦁    Organize customer events and engagement activities to strengthen relationships.
⦁    Utilize CRM software to effectively manage customer interactions and data.
⦁    Stay updated on company products, services, and offerings to provide accurate information to customers.
⦁    Ensure compliance with company policies and procedures in all customer interactions.
 

⦁    Bachelor's degree in business administration, Marketing, or related field.
⦁    CRM Certification is preferred.

⦁    Minimum 5 years of experience in Customer Relationship Management within the Real Estate industry.
⦁    Demonstrated track record of successfully managing client relationships and driving customer satisfaction.
⦁    Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner.