ASSISTANT MANAGER - CRM (REGISTRATIONS)

CRM Assistant Manager - Registrations

Reports to: AGM CRM

Experience: 1-3 years in CRM or Customer Onboarding in Real Estate

Why this role. Why Now?

With a surge in property demand and digital engagement, streamlining the registration process is vital for a seamless customer journey. This role ensures swift onboarding, enhances customer experience, and supports sales conversion efficiency in a competitive market.

What Success Looks like in 1 Year:

• 95% accuracy in registration documentation and data entry
• Reduced registration cycle time by 20%
• High customer satisfaction scores post-registration
• Strong collaboration with sales and legal teams, ensuring smooth onboarding

Responsibilities:

• Manage end-to-end registration processes for new customers
• Coordinate with legal and sales teams for documentation and compliance
• Maintain accurate CRM data related to registrations
• Address customer queries related to registration procedures
• Monitor and report registration KPIs and process bottlenecks
• Conduct training sessions for the team on registration procedures and compliance

Must have experience (Non Negotiable):

• 1+ years experience in CRM or customer registration in real estate or related sectors
• Strong understanding of legal registration processes and documentation
• Excellent communication and stakeholder management skills
• Proficiency in CRM software and MS Office

Nice to haves (Can be learned on-the-job):

• Knowledge of local legal and property registration laws
• Experience with digital registration platforms

The way we work (Culture fit):

• Detail-oriented with a customer-centric mindset
• Collaborative, proactive, and adaptable to change
• Strong problem-solving skills and ownership attitude

Location & Work Requirements:

• Based at Baner-Sus / Kharadi, Pune.
• Willingness to handle peak registration periods. 

Interview Signals we look for:

• Demonstrated experience in managing registration processes
• Clear understanding of legal and documentation requirements
• Strong communication and team management skills
• Analytical mindset with process improvement ideas