Assistant Manager- Crew Tracking

This role is part of the Crew Scheduling function responsible for supporting daytoday operations related to flight and crew scheduling. The position works closely with multiple operational teams to maintain accurate, compliant, and efficient crew rosters.

The ideal candidate should have handson experience in aviation scheduling/crew operations, strong analytical ability, and the agility to work in a dynamic shiftbased operational environment while ensuring seamless communication and quick problemsolving.

Qualification

• Bachelors degree from a recognized university in Business, People Management, or an equivalent discipline
• Postgraduation (completed or pursuing) will be an added advantage

Experience & Requirements:

• Minimum 5 years of overall work experience, with at least 3 years in aviation crew management/crew operations
• Experience working on crew management systems, rostering platforms, and operational data
• Proficient in English (spoken and written)
• Strong familiarity with Microsoft Office and general computer applications
• Target-oriented mindset with the ability to maintain team motivation in timecritical situations
• Strong analytical skills to evaluate roster execution and operational outcomes
• Knowledge of airline rostering systems and aviation regulations
• Experience with compliance and regulatory aspects of aviation crew operations
• Ability and willingness to work in shifts, including nights, weekends, and holidays
• Good listening skills, adaptability, and eagerness to learn

Skill Set:

• Strong understanding of crew scheduling, resource deployment, and roster management
• Analytical thinking with the ability to interpret operational data
• Effective communication and conflictresolution skills
• Ability to multitask in a fastpaced environment
• Problemsolving mindset and attention to detail
• Ability to collaborate with crossfunctional teams and respond promptly to operational changes
• Learning agility, discipline, and ownership of tasks

Key Competencies:

• Operational Accuracy Ability to maintain updated, compliant, and efficient rosters
• Regulatory Awareness Knowledge of aviation scheduling rules, FDTL norms, and compliance guidelines
• Team Collaboration Works closely with operations, planning, and crew teams
• Communication Skills Clear and effective coordination with crew members and stakeholders
• Adaptability Handles disruptions, IROPS, and shiftbased operations effectively
• Problem Solving Provides solutions to scheduling conflicts and resource shortages
• Attention to Detail Ensures accuracy in roster updates and reporting

Job Responsibilities:

• Support the scheduling operations team in daytoday flight and crew scheduling tasks
• Ensure crew rosters are compliant with regulatory, legal, and company requirements
• Monitor and update rosters based on operational changes such as delays, swaps, crew unavailability, and disruptions
• Assist in communication with crew members regarding schedule changes, assignments, and updates
• Provide support to colleagues in resolving scheduling conflicts and operational issues
• Assist in resolving crew-related disruptions such as shortages, absenteeism, or lastminute changes
• Participate in planning and execution of contingency measures during irregular operations (IROPS)
• Contribute to process reviews and suggest improvements for scheduling efficiency
• Assist in training and onboarding new schedulers or team members
• Stay current on regulatory updates, industry trends, and best practices in crew scheduling