Assistant Manager – Cash Applications

Primary Responsibilities:

·Apply customer payments in ERP systems – ensure payments requested are accurate prior to processing.

·Research/resolve customer payments discrepancies- open account items and unidentified payments

·Resolve open cash items – issue refund with adequate backup, apply payment per customer request, transfer payments, reach out to other departments for instructions/assistance, etc.

·Intercompany transactions – ensure proper transfer of customer payments

·Complete daily reconciliation of cash

·Work effectively with AR Solutions/Billing/Accounting

·Outlook group mailbox -Outlook mailbox incoming request, assign, work as needed.

·Monitor internal and external mailboxes during hours required to be staffed by Cash Team

·Ticketing system – assign tickets throughout day to appropriate co-workers.

·Complete vendor ACH forms

·Effectively communicate with business users and customers

·Assist with projects as needed

·Provide backup for colleagues

·Work within the SLA’s for the department

Additional Responsibilities:

·Coordinate with multiple departments (ex. Accounting, collections, IT, Billing)

·Identifies process improvements within existing cash platforms and processes

·Drive for improvements in customer satisfaction by striving for accurate cash application

·Ability to perform effectively in a high volume and fast-paced production environment

·Ability to working in a changing environment

·Keep all procedural documents current as process changes occur

·Participate in cash application or special projects

·Suggest process improvements to manager

·Work within the PCI and PHI compliance guidelines

·Actively participate in annual goal initiatives

Requirements:

• Commerce degree (B.com/M.com), Accounting, Finance, or related field preferred
• 4+yrs. experience in O2C Cash Application
• Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes.
• Good to have accounting background.

Country: IN