Assistant Manager-AP (Helpdesk)

Responsibilities

Act as the primary point of contact for Accounts Payable (AP) and Procurement-related queries.
Handle invoice processing, payment inquiries, vendor escalations, and procurement-related concerns.
Collaborate with internal teams and vendors to resolve discrepancies and ensure timely payments.
Assist in supplier onboarding, purchase order (PO) creation, and procurement workflow management.
Provide guidance on procurement policies and AP processes to internal stakeholders.
Maintain documentation and track query resolutions in the ticketing system.
Identify process improvement opportunities and contribute to automation initiatives.

Required Skills & Qualifications:
Excellent communication skills (written and verbal) to interact with vendors, stakeholders, and internal teams.
Strong knowledge of Accounts Payable (AP) and Procurement processes, including invoice management and PO handling.
Experience in handling AP and procurement helpdesk queries.
Hands-on experience with ERP systems (Ariba, Oracle, etc.).
Preferred: Working knowledge of Ariba (Supplier Management, Procurement, or Invoice Processing modules).
Strong analytical and problem-solving skills with attention to detail.
Ability to manage multiple queries, prioritize tasks, and work in a fast-paced environment.
Preferred Qualifications:
Bachelor's degree in Finance, Accounting, Business, or a related field.
Excellent SME knowledge of accounting concepts
Good knowledge on MS Excel and Word.
Familiarity with ticketing systems (ServiceNow) is a plus.