Assistant Manager- P&C Insurance

Develop teams and service level targets. Providing mentorship to direct reports, comprised of Domain Experts and Assistant managers.

Leading weekly/monthly/quarterly discussions on operations with partners

Understanding of risks faced by the function and the controls in place to manage and mitigate the risks

Ensuring transparency around priorities and goals for the entire functional area

Ability to build positive team works across business and technical communities

Participates on process improvement initiatives for business divisions

Develop contingency strategies and plans for staffing changes

Manages FTEs levels based on budget requirements & direction provided

Provide various timely reporting on production, overtime, FTEs, savings etc using MS-Excel

Responsible for proactive hiring projections and churn mechanism

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.