Assistant Manager- Insurance Operations
Genpact
5 - 10 years
Gurugram
Posted: 3/5/2025
Job Description
Responsibilities
Substantial Experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities or Long Term Care Insurance
Team Handling/ people facing role. Leading 15 to 40 resources and keeping an engaged workforce
Develop a strategy for team to reach organization goal and communicate clear instructions to team members
Monitor team members and able to provide mentorship whenever needed and run the flow of day-to-day operations
Build reports to update the company on the team's progress and rapport building with the internal & external partner
Deal with any issues that arise during shift promptly and deftly, seeking advice from the duty manager where necessary and ensure that the highest possible levels of customer service are delivered at all times
Assist Operations lead as and when necessary to make the business run effectively and efficiently and ensure the team meet client expectations & SLAs.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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