Assistant Manager - Soft Services

Job Title: Assistant Facility Manager - Soft Services

Location: OMR, Chennai, India

Job Summary: We are seeking an experienced and dedicated Assistant Facility Manager to oversee soft services at our client's site in Chennai. The ideal candidate will ensure the delivery of high-quality facility management services, focusing on enhancing the workplace environment and supporting the client's operations.

Key Responsibilities:

Soft Services Management:

• Oversee and coordinate housekeeping, reception, mail room, and pantry services
• Ensure cleanliness and hygiene standards are maintained throughout the facility
• Manage front office operations, including visitor management and reception services
• Supervise mail and courier services

Vendor Management:

• Manage relationships with soft service vendors and contractors
• Monitor vendor performance and ensure compliance with service level agreements
• Conduct regular vendor reviews and address any service issues promptly

Health and Safety:

• Implement and maintain health and safety policies and procedures
• Conduct regular safety inspections and risk assessments
• Ensure compliance with local regulations and company policies

Client Relationship:

• Act as the primary point of contact for the client on soft services matters
• Attend client meetings and provide regular service updates
• Address client concerns and implement improvements as needed

Team Leadership:

• Supervise and motivate the soft services team
• Provide training and development opportunities for team members
• Ensure proper staffing levels and schedule management

Budget Management:

• Assist in preparing and managing the soft services budget
• Identify cost-saving opportunities without compromising service quality

Continuous Improvement:

• Implement best practices in soft services management
• Suggest and implement process improvements to enhance efficiency and service quality

Qualifications:

• Bachelor's degree in Facility Management, Hospitality Management, or related field
• 5+ years of experience in facility management, preferably in soft services
• Strong knowledge of soft services operations and best practices
• Excellent communication and interpersonal skills
• Proficiency in MS Office and facility management software

Skills and Attributes:

• Strong leadership and team management abilities
• Customer-focused mindset with excellent problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with a focus on quality service delivery

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within a dynamic organization committed to excellence in facility management.

JLL is an equal opportunity employer committed to creating an inclusive work environment for all.