Assistant Manager - SCM Order Management
Genpact
5 - 10 years
Bengaluru
Posted: 03/09/2024
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Job Description
Responsibilities
• Responsibility for the process which includes knowledge of procedure & rules across multiple countries.
• Must have experience working in MS Dynamics or should have worked in SAP CRM, Sales force service cloud or any other CRM tool.
• Support the development of the end-to-end process design for the Order management.
• Caring for correctness and timelines of the process.
• Should have worked how the order gets created/generated and monitor the process.
• Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the daily operational work
• Support Customer Facing specialists when needed.
• Order Validation processes execution according to agreed priorities:
o Checking standard and non-standard orders to ensure they are accurate and can be processed to the next stage of the OTC process
o Order modification upon customer or internal request (e.g., delivery date change)
o Order validation in a massive basis
o Blocking orders for delivery when are not ready for stock allocation.
o Blocking orders for billing when are not ready for invoicing process.
o Automatic tools maintenance and development (ODM/BRE)
• SOP creation and process standardization.
• Knowledge on how to create order based on the quotation and PO (Good to have)
• Working closely with the Business Change team to ensure the changes are effectively delivered and supported post-Go Live for the Pilot OpCos.
• Responsible for the operational tasks of Order Entry processes
• Solving claims tickets accurately and efficiently to achieve the fixed service level target
• Deliver different order to cash processes KPI’s
• Cooperate with local Customer Service organizations, warehousing, distribution, and transportation.
• Ensure Order Entry processes are done in compliance with related financial controls
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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